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All too often we think ‘we know what is best for our business’ when in fact we do not know if the customer agrees with us or not! The good news is that most business operators are keen to gather new information - but the bad news is that many will never put any of […]

If you remember the days of Atari and “Pong,” you probably also remember the personal computer’s first sound: beep. Yes, you are correct, in the early stages of computing, computers were only able to utter a beep. This sound was used as a warning to the user that something might be amiss. […]

Voice mail and unified messaging are automated telephone technologies used by businesses large and small to increase productivity and efficiency while providing 24-hour responsiveness to callers. Also called “virtual office systems,” “virtual assistant” and “virtual PBX,” they don’t require you to buy any software or hardware. You’re simply renting a monthly service, and the service […]

Good conversation starters put people at ease immediately. That is how all good conversations start - when people feel comfortable and relaxed. To start a conversation like that is a skill - and you can learn it.
Starting a conversation is often the most difficult part of all. Once you are over the first few sentences, […]

Funny conversation starters can be a risky business, but they can also add interest and sparkle to your conversations. People like, listen to and trust people who make them laugh. Get your conversation off to a great start by making people laugh straight away.
Humor is personal, though, so if you can, get an idea of […]

What makes difficult conversations difficult? Difficult conversations arise in our daily lives. What makes them difficult is that they tend to be the most emotional ones.
Emotions make us feel awkward and out of place. They make us feel very uncomfortable. We are very concerned with how our words will affect the person that we […]

There is a great tactic anyone can use that guarantees great conversation regardless of who you are talking to.
The top movers in the world of business and even those charming people who light up any social event know this secret and you can use it too.
This is a critical life skill and thankfully it is […]

Sometimes a little tweak in how you manage your people can make all the difference.
And sometimes, it’s vital to look for something that will change relationships - and that can mean moving your focus slightly for a while.
I’m a great believer in the simple things in management. It is NOT hard to so - it’s […]

There is a huge value in accepting help in your business, to build your own capacity as well as growing your team too.
And often, when we are given a compliment, or someone says ‘Thank you’, we feel it is polite to gently decline. We say things like ‘It’s nothing’ or ‘No, no - it was […]

Companies on the Internet offer various services that are just a click away. While online, you can purchase almost anything, and you can get tips and advice on almost all topics. One important service businesses need to seek out are online brochure printing through the websites of printers. Looking for these sites is fairly easy, […]