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Do you track the referrals you give to find customer satisfaction?
We each strive for a referral-based business, but at times it becomes a two-edged sword. Are you aware that the person you recommend is a reflection on how you believe business should be conducted? For this very reason, it is wise to follow-up […]

Why is your client so angry when it truly was not your fault? And how do you handle such a situation?
Do you figure there is no pleasing some people, or do you attempt to unravel where the point of no return took place?
Something went terribly astray. Your first step toward redemption is to […]

Do you wonder if it is worth your valuable time to document everything you do?
You will find below eight reasons why documentation is well-worth your valuable time.
1. Stay on course
Once you realize what the mission for your business is, you can easily plug in long and near-term goals to make certain you stay on […]

My belief is it is never too late to call. When you do take the step to re-connect, begin with an apology for being out of the loop. It is more important to the other person to be remembered than to be angry. You will find most people are forgiving.
The next […]